Frequently Asked Questions

We're based in Brandon, Manitoba and serve businesses throughout the Westman region and surrounding rural communities. Our remote support capabilities allow us to help clients anywhere, and we provide on-site support within our service area (roughly a 2-hour radius from Brandon).

It depends on your plan. Our Flex plan offers month-to-month flexibility for businesses that need à la carte support. Our managed plan requires a 1-year agreement, which allows us to properly onboard your systems and provide the proactive care that makes managed IT worthwhile.

Typical onboarding takes 3-6 weeks depending on the size and complexity of your environment. This includes documenting your systems, deploying our tools, establishing baselines, and training your team. We don't rush it because proper onboarding prevents problems down the road.

Typically, we can begin onboarding within 1-2 weeks of signing. The full onboarding process takes 3-6 weeks depending on your environment size, but you'll have support access from day one.

Generally, yes. We work with your existing systems and don't force you to change everything. We may recommend improvements where we see security or efficiency issues, but we work within your budget and priorities.

We offer two plans to fit different needs. Flex is hourly, pay-as-you-go support. Full Managed is our managed plan with predictable per-user monthly pricing. Contact us for a customized quote based on your specific needs.

Per user pricing means you pay a fixed monthly fee for each employee who uses IT services. This includes all their devices (computer, laptop, phone) under one price. It's predictable and scales with your team.

Our help desk team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. Managed plan clients are monitored by our 24/7 Security Operations Center for threat monitoring, plus emergency after-hours support for critical issues. Most support requests receive a response within one hour during business hours.

Most issues (90%+) can be resolved remotely. For issues that require hands-on work, on-site support is included in Full Managed, and Flex clients can add on-site visits at an hourly rate.

Yes. We support a wide range of business software, including industry-specific applications for agriculture, accounting, legal, and more. During onboarding, we document all your applications and ensure we can support them.

Full Managed clients have priority response times. For true emergencies like systems down or security incidents, we work to resolve issues as quickly as possible for all our clients.

Our security awareness training program includes regular phishing simulations, interactive training modules, and ongoing education to keep your team sharp against evolving threats. We believe your people are your first line of defense.

We take a preventative approach to security, not reactive. This means implementing protection before threats happen, training your team to recognize risks, and continuously monitoring for potential issues.

We specialize in business websites for small and medium companies: professional services firms, local businesses, and organizations that need a polished web presence without the complexity of a CMS. If you need a professional site that converts visitors into customers, we're a great fit. We don't build e-commerce stores, web applications, or sites requiring user logins.

WordPress is powerful but comes with significant security overhead. Plugins need constant updates, vulnerabilities are discovered weekly, and most small business owners don't have time to manage it properly. Our approach eliminates these problems. Sites are faster, more secure, and don't require constant maintenance. For businesses that don't need to update content daily, it's simply the better choice.

Maintenance clients have access to our support ticket system, the same one used by our managed IT clients. Submit a request describing what you need changed, and we'll handle the technical work. Our maintenance packages include a set number of content updates per month, so routine changes like updated hours, new photos, or text edits are covered.

We don't build e-commerce stores with shopping carts, inventory management, or payment processing. Our focus is on professional business websites that showcase your services and generate leads. If you need full e-commerce functionality, we'd recommend a specialized platform for that.

Hosting is included with our maintenance packages. If you prefer to just pay for the initial build, we can deploy to your existing hosting or help you set up hosting separately. Either way, we ensure everything is configured correctly for optimal performance and security.

Timeline depends on the scope of your project and how quickly you can provide content and feedback. A typical small business site with 5-10 pages takes a few weeks from kickoff to launch. The biggest variable is content. We're web developers, not a marketing agency, so we'll need you to provide your own text, photos, and branding materials. If you have content ready, things move quickly. If you need help with copywriting or photography, we can point you toward local professionals who specialize in that.